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Understanding Billing & Health Insurance Claims

Riverside Healthcare makes it easy for our patients to understand our billing and claims process. Download and print our informative brochure about the billing process, patient responsibilities and helpful hints for assistance. If you have any questions about the material in the brochure, please get in touch with the Patient Financial Services Department at (815) 935-7539.

There are programs available that are not well known, such as the All Kids Program, which offers Illinois’ uninsured children comprehensive health care that includes doctor’s visits, hospital stays, prescription drugs, vision care, dental care and medical devices, eyeglasses and asthma inhalers. Parents pay monthly premiums for the coverage, but rates are significantly lower than on the private market.

Financial Assistance

As a service to our community, Riverside provides care at a reduced rate or without charge to eligible persons demonstrating financial need and the inability to pay. Additionally, Riverside offers reasonable payment plans to meet financial obligations, and uninsured patients receive an automatic discount on total gross billed charges.

You can call (815) 935-7539 to apply for assistance, Monday through Friday, 8:30 a.m. to 5:00 p.m. (CST). You may also find additional information on our Financial Assistance Page.