Updated Visitor & Masking Policy

Effective January 15, 2024

Due to increasing respiratory illnesses in our community, the CDC recommends masking in healthcare facilities to keep patients and staff safe. Effective Monday, January 15, 2024, masking will be required in all Riverside Healthcare facilities in patient care areas.

Masks are optional in non-patient-care areas such as the gift shop and cafeteria. This policy will continue through April 15, 2024, which traditionally marks the end of cold/flu season.

Revised Visitor Information:

  • Riverside follows CDC and IDPH guidelines. If these guidelines differ, Riverside will follow the strictest current recommendation.
  • For patients in the hospital, two visitors can see a patient at a time. Visitors can alternate and must follow the masking guidelines.
  • Children under 18 years old will not be allowed to visit at this time. Exceptions to this include end-of-life situations and the Family Birthing Center for sibling visits. Children will need to follow masking guidelines.
  • Visitors not feeling well or experiencing respiratory symptoms are encouraged to visit after their symptoms are resolved.

Visiting Hours

6:30 a.m. - 8:30 p.m.

Eligible Visitor Ages

ALL Units: 18 years and older with exceptions to end-of-life situations and the Family Birthing Center for sibling visits.

Visiting Guidelines

The visitor policy may be altered due to the patient’s care needs.

Additional Visitor Guidelines:

  • Visitors must check in with a Lobby Attendant to receive a visitor pass. Visitors must wear a pass at all times during their visit.
  • Visitors should always remain in the patient’s room or designated waiting areas.
  • Visitors under the age of 16 are to be accompanied by an adult. Visitors under six must have a written order from the attending physician.
  • Up to four visitors may be allowed at a time based on the individual patient’s situation.

Emergency Department – Visitors may be restricted from visiting a patient in the Emergency Department when there is an actual or perceived risk of harm, intimidation, or harassment to the patient, other patients or staff.

Pediatrics – Up to two visitors in the procedural care department are welcome to sit with a patient pre and post-procedure.

Labor & Delivery - Two alternating visitors, aside from the mother's significant other, are permitted during labor, delivery, and recovery. One designated visitor is permitted for outpatient testing and/or rule out labor.

Cesarean Births & Recovery – Only the father of the baby or designated support person is allowed in the Operating Room & during the recovery period.

Post-Partum/OB Unit – Visitors 18 years and older or siblings of the newborn are welcome, following all hospital hours and guidelines.

Intermediate Care Nursery – The mother and designated support person are only welcome to visit the Intermediate Care Nursery unless the newborn’s condition or situation directs otherwise. Identification bands will be verified for all visits.

Overnight Visitors - Two visitors are welcome to stay overnight with a patient.

  • Exceptions to the overnight stay or number of visitors that stay can be made if the patient or any member of the care team determines the patient’s condition or situation directs it.

Procedures - One adult designated visitor in the procedural care department is welcome to sit with a patient pre and post-procedure.

  • Two adult visitors are welcome in the surgical waiting room during a procedure.

Valet Parking

Complimentary valet parking is available to our patients and visitors at the North Entrance of Riverside Medical Center and the Main Entrance of Riverside Pavilion.

Monday - Friday
7:00 AM - 5:00 PM